有效沟通在医院干部保健管理中的探索及应用

Exploration and Application of Effective Communication in Hospital Cadre Health Care Management

干部保健管理作为医院担负的一项重要保障任务,是医院日常管理工作中的重要组成部分。医院干部保健部门注重沟通方法和技巧的运用,依靠有效沟通帮助被保健对象掌握更多健康知识,改善被保健对象的负面心理,预防潜在不良风险的发生是重要的工作目标。传统保健服务模式无论在服务质量还是患者就医体验方面均存在明显不足,缺乏有效沟通和成熟完善的保健管理体系,会给被保健对象带来诸多不便,直接影响医疗保健服务水平。保健管理团队工作成员以沟通技巧为切入点,通过运用多种方式加强有效沟通,将沟通技巧充分应用到实际诊疗及管理工作中,最终实现干部保健管理质量的提升。文章结合有效沟通在干部保健管理中的效果,并在此基础上,探索通过新的责任制保障模式最大限度地发挥有效沟通的积极作用,旨在为更多医院干部保健管理工作提供参考,确保医院干部保健服务质量持续提升。

The cadre health care management,as an important guarantee task,is an important part of the daily management of the hospital.The Department of health care of hospital cadres pays attention to the application of communication methods and skills,and relies on effective communication to help the healthcare objects master more health knowledge and improve the negative psychology of the health-care objects,the prevention of potential adverse risks is an important goal.The traditional health care service model has obvious deficiencies in both service quality and patients'experience in seeing a doctor.The lack of effective communication and mature and perfect health care management system will bring many inconveniences to the health care objects,directly affect the level of health care services.Health care management team members to communicate skills as a point of entry,through the use of a variety of ways to strengthen effective communication,communication skills fully applied to the actual diagnosis and management work,finally,we can improve the quality of cadre health care management.Based on the effect of effective communication in the management of cadre health care,this paper explores how to maximize the positive effect of effective communication through the new responsibility system guarantee model,the aim is to provide reference for more hospital cadre health care management,and to ensure the continuous improvement of hospital cadre health care service quality.