基于乔·哈里窗沟通模型的BELOC医患沟通模式

BELOC Doctor-patient Communication Model Based on Joe Harry Window

医患沟通中存在信息不对称和理解不足的问题,乔·哈里窗沟通理论为解决这些问题提供了对应思路:基于乔·哈里窗沟通模型构建BELOC医患沟通模式,可促进医患信息正确有效传递,增强医患沟通中的信任和理解,提高医患沟通的质量与效率;BELOC模式应当贯穿住院全流程,其具体措施包括扩大医患沟通信息区域、建立信任关系、积极倾听和情感支持等。

There are problems of information asymmetry and lack of understanding in doctor-patient communication,and Joe Harry Window communication theory provides corresponding ideas for solving these problems.BELOC doctor-patient communication model based on Joe Harry Window communication model can promote the correct and effective transmission of doctor-patient informa⁃tion,enhance trust and understanding in doctor-patient communication,and improve its quality and efficiency as well.BELOC model should run through the whole process of hospitalization,and its specific measures include the expanding of information area of doctorpatient communication,the establishment of trust relationship,active listening and emotional support.