智能呼叫系统在肝胆外科病房的应用及效果评价

Application and effect evaluation of an intelligent call system in wards of hepatobiliary surgery department

目的探讨智能呼叫系统在肝胆外科病房的应用效果,为推进病房智能呼叫系统的建设提供参考。方法将2022年1-9月肝胆外科病房收治的2406例(呼叫120449例次)患者作为传统呼叫组,采用传统呼叫系统;2022年10月至2023年6月收治的2676例(呼叫129798例次)患者作为智能呼叫组,采用智能呼叫系统,实现精准呼叫、自动呼叫、快捷应答等功能。结果手机App后台显示,智能呼叫组签收率为92.0%,监测到患者非正常外出432例次,系统自动发送异常空间警示短信432条次;监测异常呼吸876例次,系统向护士端发送异常呼吸频率报警提示短信876条次;监测异常心率提示639例次,系统向护士端发送异常心率报警提示短信639条次。智能呼叫组呼叫响应时间为4.52(3.92,5.16)s,显著短于传统呼叫组51.52(43.39,59.79)s;护理人员对智能呼叫系统精准性能评价总分为9(8,9)分,显著高于对传统呼叫系统评价总分[5.5(1,10)分](均P<0.05)。结论智慧呼叫系统在呼叫应答及时性、精准性和智能性方面优于传统呼叫系统,有利于实现医护患良好沟通。

Objective To explore the application effect of an intelligent call system in wards of hepatobiliary surgery department,so as to provide a reference for promoting the construction of intelligent call system in wards.Methods A total of 2,406 patients(120,449 times of call)admitted in wards of hepatobiliary surgery department from January to September 2022 were taken as a traditional call group,in which the traditional call system was used,and 2,676 patients(129,798 times of call)admitted in wards of hepatobiliary surgery department from October 2022 to June 2023 were regarded as an intelligent call group,in which an intelligent call system was utilized to realize accurate call,automatic call,quick response and other functions.Results According to the back end of the phone App,in the intelligent call group,the response rate was 92.0%,432 times of leaving hospital abnormally were monitored,and 432 pieces of massages were automatically sent by the system to warn abnormal positioning of the patients;and 876 times of abnormal respiratory rate were detected,and 876 pieces of abnormal respiratory rate alarm messages were sent to nurse terminal;totally 639 times of abnormal heart rate were detected,and 639 pieces of abnormal heart rate warning messages were sent to the nurse terminal.The call response time of the intelligent call group was 4.52(3.92,5.16)s,which was significantly shorter than that of the traditional call group[51.52(43.39,59.79)s];according to nurses′appraisal,the accuracy performance score of the intelligent call system was 9(8,9)points,which was significantly higher than that of the traditional call system[5.5(1,10)points](both P<0.05).Conclusion The intelligent call system is superior to the traditional call system in timeliness,accuracy and intelligence of call response,so it is conducive to realizing good communication in physicians,nurses and clients.