价值共创视角下数字化政务服务效能提升:理论逻辑与实现路径

Improvement of the Efficiency of Digital Government Services from the Perspectiveof Value Co-production: Theoretical Logic and Implementation Path

进入数字时代,伴随政府数字化转型的深刻变革,数字化政务服务在推动政府治理现代化进程中重塑了价值体系、技术模式和制度架构,经历了从技术引入到效率提升和服务优化,再到价值共创的发展过程,其核心是更有效和更好地满足公众的基本需求。评价数字化政务服务的效能、追踪效能提升的价值共创过程及其提升逻辑,是对“以人民为中心”这一根本价值的遵循。在价值共创视角下,数字化政务服务效能的提升路径包括共同设计、共同递送和共同创造,旨在满足公众需求、提高服务效率、彰显公共价值,从而实现政府治理现代化的目标。

Entering the digital age,along with the profound changes in the digital transformation of the government,digital government services have reshaped the value system,technical model and institutional framework in the process of promoting the modernization of government governance.The digital transformation of the government services has gone through a development process from technology adoption to efficiency improvement and service optimization,and then to value co-production.The core lies in how to more effectively and better meet the basic needs of the public.To evaluating the effectiveness of digital government services,we have tracked the value co-creation process that drives performance improvement,and understanding its underlying logic adhere to the fundamental value that a“people-centered”approach.From the perspective of value co-production,the pathways for enhancing the effectiveness of digital governance services encompass co-design,co-delivery,and co-production,aim to satisfy public needs,improve service efficiency,highlight public value,and achieve the goals of modernizing government governance.