创新服务模式在门诊一站式服务中心的应用研究

Application Research of Innovative Service Models in One-Stop Outpatient Service Center

目的探讨创新服务模式在门诊一站式服务中心的意义。方法择取本院门诊在2022年6月—2023年6月接诊的100例患者为研究对象,利用随机数字法分成对照组和实验组,每组50例。其中,对照组接受传统服务模式,实验组接受创新服务模式。对比两组患者对护理服务质量满意度以及护理服务质量评分和就诊时间、检查等待时间。结果实验组患者护理服务满意度显著高于对照组,组间差异有统计学意义(P<0.05);实验组患者对分诊服务评分、导诊服务评分、一站式服务评分、主动服务评分均高于对照组,组间差异有统计学意义(P<0.05);实验组患者接受护理服务后,就诊时间和检查等待时间短于对照组,组间差异有统计学意义(P<0.05)。结论创新服务模式的应用可明显提高门诊服务质量,不仅提高了就医效率,还可满足患者就诊需求,患者满意度更高,值得推广。

Objective To explore significance of innovative service models in one-stop outpatient service center.Methods The paper chose 100 patients in our outpatient department from June 2022 to June 2023 for discussion,and randomly divided them into control group of 50 cases,treated with traditional service mode and experimental group of 50 cases,with innovative service mode.Satisfaction degree with nursing service quality,nursing service quality scores,visit time,and examination waiting time were compared between two groups.Results Satisfaction degree of nursing services in experimental group was significantly higher than control group(P<0.05),data were statistically significant.Scores of triage service,guidance service,one-stop service,and proactive service in experimental group were higher than control group(P<0.05),data were statistically significant.After nursing services,visit time and examination waiting time in experimental group was shorter than control group(P<0.05),data were statistically significant.Conclusion Innovative service models can improve quality of outpatient services significantly,improve medical efficiency and meet needs of patients,with higher satisfaction degree,which is worthy of promotion.