基于Kano模型的导医机器人适老化设计研究

Aging Design of Medical Guidance Robot Based on Kano Model

在日益加剧的老龄化社会背景下,本研究旨在探讨老年群体对导医机器人的具体需求及其对用户满意度的影响。为提高产品在满足目标用户特定需求方面的效能,借助Kano模型,分析影响老年用户体验和满意度的关键要素。通过文献分析与用户调查研究导医机器人的功能特性。采用桌面研究、目标用户访谈、Kano问卷设计及Kano模型对用户需求进行筛选、排序。借助Better-Worse系数分析确定需求对用户满意度的敏感程度,精确定位导医机器人的用户需求,输出具有较高适老化程度的设计方案。研究表明,Kano模型能够为导医机器人的适老化设计提供有效反馈,有效改善老年群体的使用体验与满意度,为相关产品的研发和优化提供一定参考与设计依据。

Amid the intensifying challenges of an aging society,it is oriented towards unraveling the specific needs of the elderly population regarding guide robots and their subsequent effect on user satisfaction in the paper.To enhance the effectiveness of products in meeting the particular demands of the target users,the Kano model was employed to analyze the key elements impacting the elderly users’experience and satisfaction.The functional attributes of guide robots were explored through literature analysis and user research.Methodologies included desktop research,targeted user interviews and the design of a Kano questionnaire,followed by the application of the Kano model to filter and prioritize user needs.The Better-Worse coefficient analysis was utilized to ascertain the sensitivity of each need with respect to user satisfaction,allowing for the precise identification of user requirements for guide robots and resulting in a design proposal with a high degree of age-friendliness.It demonstrates that the Kano model can provide effective feedback for the age-friendly design of guide robots in this paper,significantly improving the usability and satisfaction among the elderly,thereby offering valuable insights and a design rationale for the development and enhancement of related products.