1999-2022年间CSSCI期刊服务设计文献计量综述

A LITERATURE REVIEW OF CSSCI JOURNAL ARTICLES ON SERVICE DESIGN FROM 1999 TO 2022

通过分析CSSCI中的服务设计文献,了解服务设计发展以及现状,归纳总结服务设计研究的重点、领域以及发展趋势,为研究服务设计的发展和趋势提供参考。本文采用文献分析法结合VOSviewer和CiteSpace绘制知识图谱,对1999-2022年间服务设计领域的366篇CSSCI艺术类期刊文献进行系统分析和总结,得出国内CSSCI期刊关于服务设计的研究现状和趋势并分析其成因。服务设计经过几十年的发展,且不断在各领域实践,拥有了较为完善的理论基础,随着时代的发展,服务媒介、标准和内容也在不断更迭。未来服务设计将逐渐独立于产品,并将通过多种平台媒介演变出多样形式,整合多门类学科,更好地为企业提供利润,创造社会价值。

By analyzing the service design literature in CSSCI,this study aims to gain insights into the development and current state of service design,summarize the key focuses and domains of service design research,and identify the trends in its evolution.The findings will serve as a reference for understanding the development and trends in service design research.This paper employs a method of literature analysis combined with VOSviewer and CiteSpace to construct a knowledge map.It systematically analyzes and summarizes 366 CSSCI art journal articles related to service design from the years 1999 to 2022.The study provides an in-depth analysis of the current state and trends in service design research in domestic CSSCI journals,along with an exploration of their underlying causes.After decades of development and continuous practical application across various fields,service design has acquired a relatively comprehensive theoretical foundation.With the progression of time,the mediums,standards,and content of s ervices are also undergoing constant evolution.In the future,service design will gradually detach itself from products and will evolve into diverse forms through various platform mediums.It will integrate multiple disciplines and provide businesses with profits while creating societal value.