电子政务中行政文化的消极因素研究

Study on the Negative Factors of Administrative Culture in EGovernment

文章旨在探讨我国电子政务建设过程中因行政文化所导致的消极因素及其对电子政务发展的影响,并提出相应的解决对策。通过对政府网站公告频频出现的“淘宝体”“甄嬛体”和“舌尖体”等用语,以及四川某政府网站上的系列“神回复”事件等实际案例的分析,揭示了行政人员行政观念模糊、职业倦怠、缺乏责任感和形式主义作风严重等问题。这些现象反映了传统行政文化的延续和电子政务中行政文化建设的不足。研究结论表明,需要完善选拔和竞争机制,加强继续教育和素质培训,将公众满意度引入绩效评价体系,并提高领导层对电子政务的认识,以系统性改革和持续努力提升电子政务的服务质量和效率,增强政府公信力和公众满意度,推动电子政务的全面发展。

This article aims at discussing the negative factors caused by administrative culture in the process of our country e-government construction and the impact on the development of e-government,and proposes the corresponding solutions.Through the analysis of such phrases as"Taobao style","Zhen Huan style"and"tongue-tip style"frequently appearing in government website announcements,as well as a series of"amazing reply"events on a government website in Sichuan Province,the problems of administrative personnel such as vague administrative concepts,job burnout,lack of responsibility and serious formalism are revealed.These phenomena reflect the continuation of traditional administrative culture and the deficiency of administrative culture construction in e-government.The research conclusion shows that it is necessary to improve the selection and competition mechanism,strengthen continuing education and quality training,introduce public satisfaction into the performance evaluation system,and enhance the leadership's understanding of e-government,so as to systematically reform and make continuous efforts to heighten the service quality and efficiency of e-government,consolidate government credibility and public satisfaction,and spur the overall development of e-government.