牙周病患者全周期、全流程管理模式的探索与实践

Exploration and practice of whole cycle and whole process management mode for periodontal disease patients

牙周病是常见的口腔疾病,但人们对其危害性的认知程度以及对其治疗的接受程度仍然较低,加之牙周病的治疗和维护是一项需要贯穿始终的长期工作,因此探索更加高效的管理模式对提升广大牙周病患者治疗成效而言是至关重要的。西安交通大学口腔医院牙周病科针对牙周病标准诊疗全周期中的每个环节,在患者管理方面做出了特色化的创新,如推广舒适化牙周治疗、组建“5+3”临床亚中心体以及推行《牙周健康全周期维护特惠合约》等,有效改善了患者的就诊满意度,提升了临床诊疗效率和长期复诊比例;同时西安交通大学口腔医院首创“口腔健康护理师”理念并提出了牙周病全流程管理5步法,实时分析并长期响应患者的需求,实现一次就诊、终身呵护的就医新体验。总之,上述全周期、全流程的牙周病管理模式有效提升了医疗人员对牙周病患者的精细化管理水平,具有参考与借鉴价值。

Periodontal disease is a common oral disease,but awareness of its harmfulness and acceptance of its treatment in our country are still low.In addition,the treatment for periodontal disease as well as the maintenance is a long-term work that needs to be carried out throughout the whole process.Therefore,it is essential to explore a more efficient management mode to improve the treatment effect in patients with periodontitis.The Department of Periodontology of Hospital of Stomatology,Xi′an Jiaotong University,has made characteristic innovations in patient management for each link of the standard diagnosis and treatment cycle of periodontal disease,such as the promotion of comfortable periodontal treatment,the establishment of "5+3" clinical subcenter,and the implementation of the preferential contract for periodontal health maintenance throughout the whole cycle,which has effectively improved patient satisfaction,clinical diagnosis and treatment efficiency,and the proportion of long-term follow-up visits.At the same time,the Hospital of Stomatology,Xi′an Jiaotong University,has created the concept of "oral health nurse" and put forward the five steps of the whole process management of periodontal disease to achieve real-time analysis and long-term response to the needs of patients,which brings a new experience of one-time treatment and lifelong care to the patients.In a word,the above periodontal disease management mode of whole cycle and whole process has effectively improved the fine management level of medical staff in patients with periodontal disease,which has reference value.