语音情感识别技术在电力智能客服系统中的应用

Application of Speech Emotion Recognition Technology in Electric Power Intelligent Customer Service System

传统电力客服系统往往依赖于人工判断,不仅效率低,而且容易受到人为因素的影响,导致服务质量不稳定。随着科技的发展,智能客服系统逐渐兴起,采用语音情感识别技术的电力智能客服系统能够帮助机器理解并识别人类语音中包含的情感信息,提供更加个性化、智能化的服务。基于此,分析语音情感识别技术在电力智能客服系统中的应用,旨在为电力智能客服系统的优化和升级提供新的思路和方法,推动语音情感识别技术在电力行业的应用和发展。

Traditional power customer service systems often rely on manual judgment,which is not only inefficient but also susceptible to human factors,leading to unstable service quality.With the development of technology,intelligent customer service systems are gradually emerging.Electric power intelligent customer service systems that use voice emotion recognition technology can help machines understand and recognize the emotional information contained in human speech,providing more personalized and intelligent services.Based on this,the application of speech emotion recognition technology in the power intelligent customer service system is analyzed,aiming to provide new ideas and methods for the optimization and upgrading of the power intelligent customer service system,and promote the application and development of speech emotion recognition technology in the power industry.