轨道交通机场专线客运服务标准化研究

Standardizing Airport Express Rail Transportation Services

轨道交通机场专线是专门服务大型机场的一类特殊线路,其功能定位、客流主体、客流特征、服务标准与市区普通的轨道交通线路存在差异,目前尚缺乏针对此类轨道交通专线的客运服务标准。为更好地满足机场客流的快速集散需求、提高机场专线客运服务质量,有必要制定与之匹配的客运服务标准。首先,从客流结构、线路技术条件、乘客出行需求等角度分析轨道交通机场专线运营服务的特殊性;其次,梳理现有轨道交通客运服务标准,阐述轨道交通机场专线客运服务标准建立的必要性;最后,从标准编制原则、标准框架设计及运营服务重点内容等方面给出客运服务标准的编制建议。研究成果以期为轨道交通机场专线客运服务标准的编制提供参考。

Airport rail transit lines serve large airports and differ from ordinary urban rail transit lines in terms of functional role,passenger service,passenger flow characteristics,and service standards.Transport service standards for this type of particular transit line need to be improved.To meet the rapid distribution needs of airport passenger flow and enhance the quality of airport passenger services,designing specific service standards is essential.First,the particularity of the special line is analyzed from the perspectives of service passengers,technical conditions,passengers'travel needs,etc.Second,the existing service standards for rail transit are examined,and the necessity of establishing transport service standards for these special lines is elaborated.Finally,suggestions for designing service standards from the aspects of design principles,standard framework,and key contents of services are provided.This study aims to provide a reference for formulating service standards for special rail transit airport lines.