突发舆情中公安机关的话语回应研究——以“某烧烤店打人事件”为例

A Study on Discursive Responses of Public Security Organs in Emergent Public Opinion Incidents——Take“a Barbecue Restaurant Beating Incident”as an Example

公安机关话语回应是发挥公安机关职能、提高公安机关公信力的关键因素和重要手段。公安机关应对突发舆情的话语回应质量,直接影响公安机关形象及舆情发展趋势。从话语文本、话语实践与社会实践三个维度的分析来看,公安机关应对突发舆情的话语回应特点,包括权威发布的表达模式、严谨平实的话语风格及协商承诺的话语结构。提升突发舆情中公安机关话语回应的质量,应当遵循话语时效原则、质和量的准则、一致性原则,同时直面公众关注,依据舆情发展周期,抓住“真相空窗期”,统一宣传口径,增强话语互动性,创造严谨亲和语言风格,分层分段回应舆情。

The discourse responses of public security organs is a key factor and important means to play their functions and improve their credibility.The quality of the discourse responses of public security organs in sudden public opinion directly affects the image of public security organs and the development trend of public opinion.It meticulously examines the discursive tactics of public security organs in handling emergent public opinions,through an analytical lens spanning textual discourse,discursive practices,and societal implications.The characteristics of the discourse response of public security organs in sudden public opinion events include the authoritative expression mode,rigorous and plain discourse style,and the crafting of dialogues characterized by negotiation and commitment.To improve the quality of public security organs'response to sudden public opinion,we should follow adherence to the principles of timely discourse,seizing the truth vacuum period,applying“the Maxim of Quantity and the Maxim of Quality”,directly addressing public queries,staging responses in sync with the evolution of public opinion,ensuring message consistency,and fostering discourse interactivity to cultivate a discourse style that is both exacting and engaging.