感官设计在图书馆服务设计中的应用探索与案例诠释——以图书馆STEAM教育活动为例

Sensory Design Theory Applied in Library Service Design:Case Study on Library STEAM Education Activities

[目的/意义]面对数字时代感官回归的趋势,图书馆需要在服务中关注感官参与和感官设计,以提升图书馆场所价值与服务效果。[方法/过程]运用解释性多案例研究方法,基于感官设计、服务设计等理论构建理论分析框架,用以解释图书馆STEAM教育活动案例,进而验证和完善理论框架。[结果/结论]通过案例研究,完善了图书馆服务感官设计理论框架,并从其中的资源、用户、作品维度出发,分析了感官设计在图书馆服务设计中的应用场景与拓展空间,形成对策建议。

[Purpose/Significance]In the trend of sensory regression in digital age,libraries need to pay attention to sensory participation and sensory design in services to enhance the value and service effectiveness.[Method/Process]Using explanatory multi case study methods,it constructed an analytical framework based on sensory design and service design theories to explain the STEAM education cases in libraries and to verify and improve the theoretical framework.[Result/Conclusion]Through case studies,the study improves the theoretical framework of sensory design for library services.Starting from the dimensions of resources,users,and works,it analyzes application scenarios of sensory design in library service design and offers suggestions.