基于用户需求的数智化知识服务模式构建——以天津商业大学图书馆为例

Building an Intelligent Knowledge Service Model Based on User Needs:Taking the Library of Tianjin University of Commerce as an Example

通过调查问卷从用户对于图书馆知识服务的认知、需求情况、行为特点等层面入手,发现图书馆面临资源管理混乱、服务推广受限等问题;阐述了图书馆服务从学科化、智慧化走向数智化的发展路径;通过分析用户需求,厘清知识服务在“数据整合—信息检索—知识获取—价值创造”流程中的层级推进,提出通过个性定制服务、开放知识服务、学科知识服务、信息素养服务等方式构建数据资源与智慧化服务的新模式。

Through the questionnaire,this paper finds that the library is facing problems such as chaotic resource management and limited service promotion from the aspects of users’cognition,demand and behavioral characteristics of library knowledge services,expounds the development path of library services from discipline and intelligence to digital intelligence.By analyzing the needs of users,this paper clarifies the hierarchical promotion of knowledge services in the process of“data integration,information retrieval,knowledge acquisition,and value creation”,and proposes a new mod-el of data resources and intelligent services through personalized customized services,open knowledge services,subject knowledge services,and information literacy services.