ChatGPT赋能高校图书馆参考咨询服务的体系框架与应用研究

Research on the System Framework and Application of ChatGPT EmpoweringReference Consultation Service in University Library

参考咨询服务是高校图书馆用户服务体系的核心服务要素,而生成式人工智能在信息资源管理上的优势为参考咨询带来了创新发展契机。在探索生成式人工智能赋能图书馆参考咨询服务场景逻辑理路的基础上,构建了ChatGPT赋能高校图书馆参考咨询服务体系框架,并基于实践场景阐述了ChatGPT在高校图书馆参考咨询服务中应用流程,分析了ChatGPT赋能高校图书馆参考咨询服务中的3种风险,并提出了高校图书馆参考咨询服务的人工智能推进策略,以期为人工智能时代高校图书馆参考咨询服务的创新发展提供理论和应用参考。

Reference consultation service is the core service element of the user service system in university library,and the advantages of generative artificial intelligence in information resource management have brought innovative devel-opment opportunities for reference consultation service.On the basis of exploring the logical path of the reference consulta-tion service scenario of library enabled by generative artificial intelligence,this paper constructs the reference consulta-tion service system framework of university library empowered by ChatGPT,and expounds the application process of Chat-GPT in the reference consultation service of university library based on the practical scenario,and analyzes three kinds of risks in the reference consultation service of university library empowered by ChatGPT,and puts forward the artificial in-telligence promotion strategies of reference consultation service of university library,in order to provide theoretical and ap-plication reference for the innovative development of reference consultation service of university library in the era of artifi-cial intelligence.