开封市医院病案室管理人员工作满意度调查及因素分析

Survey and analysis on job satisfaction of medical records room management personnel in Kaifeng city hospital

目的调查开封市肿瘤医院、开封市中心医院、开封市人民医院病案室管理人员工作满意度现况并分析影响因素,探索有效干预措施。方法以开封市肿瘤医院、开封市中心医院、开封市人民医院的29名病案管理人员为研究对象,自制问卷调查一般资料及工作满意度,共发放问卷29份,得到有效问卷29份,有效回收率为100%。结果29名病案管理人员工作满意度平均得分为(80.45±8.69)分,65.5%管理人员工作满意度得分为75~89分,处于较满意水平,其中晋升机会得分最低,对同事的满意度得分最高。多元线性回归分析显示,加班情况、压力水平、锻炼情况、聘用形式是病案室管理人员工作满意度的影响因素(P<0.05)。结论开封市病案室管理人员工作满意度受心理状态、压力水平等多种因素影响,目前处于较满意水平,相关管理部门可针对性开展干预措施以提升管理人员工作满意度,提高工作效率。

Objective To investigate the job satisfaction status of management personnel in the medical records room of Kaifeng Cancer Hospital,Kaifeng Central Hospital and Kaifeng People′s Hospital,to analyze influencing factors,and explore effective intervention measures.Methods 29 medical record management personnel from Kaifeng Cancer Hospital,Kaifeng Central Hospital,and Kaifeng People′s Hospital were selected as the research subjects.A self-made questionnaire survey was conducted to obtain general information and job satisfaction.A total of 29 questionnaires were distributed,and 29 valid questionnaires were obtained,with an effective response rate of 100%.Results The average score of job satisfaction of 29 medical record managers was(80.45±8.69)points,and 65.5%of managers′job satisfaction scores ranged from 75 to 89 points,which was at the level of"relatively satisfied",among which the score of"promotion opportunity"was the lowest,and the score of"satisfaction with colleagues"was the highest.Multiple linear regression analysis showed that overtime work,stress level,exercise situation and employment form were the effect factors of job satisfaction of medical record room managers(P<0.05).Conclusion The job satisfaction of the management personnel in the medical record room in Kaifeng City is affected by various factors such as psychological state and stress level,and currently is at a relatively satisfactory level.Relevant management departments can carry out targeted intervention measures to enhance the job satisfaction of management personnel and improve work efficiency.