“双减”背景下中小学课后服务质量评价的实证研究——以四川省N市为例

Empirical Research on the Evaluation of After-school Service Quality in Primary and Secondary Schools in the Context of“Double Reduction”——A Case Study of N City in Sichuan Province

研究随机选取N市413名中小学生作为研究对象,从服务基础、服务过程和服务成效三方面对中小学课后服务质量评价进行调查研究。研究发现:在服务基础方面,硬件设施满足了课后服务的需求,但课后服务师资队伍和规章制度有待进一步提升;在服务过程方面,服务时间、内容和监督满足了课后服务政策要求和学生需求,但还需进一步完善课后服务形式和管理;在服务成效方面,学生的综合素质普遍得到发展,但学生满意度不高、课后服务特色创新不足。基于此提出了优化中小学课后服务质量评价策略:加强师资队伍建设,建立健全规章制度,夯实服务基础;丰富课后服务形式,强化课后服务管理,保障服务过程;增强课后服务特色创新,提升学生满意度,优化服务成效。

This study randomly selected 413 primary and secondary school students in N city as research subjects,and conducted a survey on the quality evaluation of after-school service in primary and secondary schools from three aspects:service foundation,service process,and service effectiveness.The research has found that in terms of service foundation,hardware facilities meet the needs of after-school service,but the teaching staff and regulations for after-school service need to be further improved;In terms of service process,the service time,content,and supervision meet the requirements of after-school service policies and students’needs,but further improvement is needed in the form and management of after-school service;Interms of service effectiveness,students’comprehensive qualities have been generally developed,but their satisfaction is not high and there is insufficient innovation in the characteristics of after-school service.Based on these,optimization strategies for evaluating the quality of after-school service in primary and secondary schools have been proposed:strengthening the construction of the teaching staff,establishing sound rules and regulations,and consolidating the foundation of service;Enriching the forms of after-school service,strengthening after-school service management,and ensuring the service process;Enhancing the innovation of after-school service features,improving students’satisfaction,and optimizing service effectiveness.