数字时代公安政务服务的实践裂隙与优化路径

Bridging the Practical Gaps in Public Security Services in the Digital Age:Pathways for Optimization

数字时代,国家宏观战略与新兴科学技术为政务服务在理念、服务模式、服务内容等方面的迭代升级创设了条件。公安政务服务的系列政策为公安机关开展相关工作提供了行动指南。然而,在开展公安政务服务的实践过程中,部分公安机关在思想理念、数字资源、系统适配、权力贯通等层面仍存在不适应性。因此,从多维度循证式提出数字赋能优化路径,即以政工建设与试点先行强化服务意识、以流程再造与跨域治理打破权力壁垒、以技术赋能与人才吸纳撬动效能提升、以建章立制与全程监管回应公众期待,以期对各地公安机关回应数字时代发展需求并提升公安政务服务的质量与效率有所启发。

In the digital age,national macro strategies and emerging sciences and technologies have created condi-tions for the iterative upgrading of public services in terms of concepts,service models,service content.A series of policies on public security services provide guidelines for public security agencies to carry out related work.However,in the practice of carrying out these services,public security agencies need to make adjustments in terms of ideology,digital resources,system adaptation,power integration.Therefore,this paper proposes digital empowerment optimization paths based on multidimensional evidences,including strengthening service awareness through political work and pilot projects,breaking down power barriers through process reengineering and cross-domain governance,leveraging efficiency improvements through technological empowerment and talent introduc-tion,and responding to public expectations through system building and full-process supervision.The goal is to provide inspiration for public security agencies across the country to meet the development needs of the digital age and improve the quality and efficiency of public security services.