线上线下一体化模式在医院运营中的应用

Integrated online and offline mode in hospital operations

目的探索线上线下一体化模式在提升医院诊疗效率、诊疗能力、诊疗服务数量中的作用。方法运用云HIS及双SAAS系统在医院进行部署,以全病程管理、家庭医生管理、互联网问诊、双医联动为核心产品打通线上线下医疗流程闭环,同时对标不同诊疗模式下患者的就医时间、复诊率等核心指标。结果线上线下一体化模式及其下属多个产品能极大缩短患者就诊时间,提升科室复诊率。结论线上线下一体化模式可通过多维度促进患者就诊,优化复诊流程,关注患者体验,最终提高医院复诊率及患者粘度,是一种可提升医院诊疗效率、诊疗能力、诊疗服务量的新模式。

Objective To explore the impact of an integrated online and offline model on hospital diagnosis and treatment efficiency,capabilities,and service volume.Methods The hospital implemented a cloud-based Health Information System(HIS)and a dual Software as a Service(SAAS)system to create a seamless online and offline medical process loop.This model features core products such as full-course management,family doctor management,internet consultations,and dual medical linkage,while benchmarking key indicators like patient medical time and return visit rates across different diagnosis and treatment modes.Results The integrated online and offline model,along with its various products,significantly reduced patient visit times and improved departmental follow-up rates.Conclusion This integrated model enhances patients rate from multiple dimensions optimizes the follow-up process,and prioritizes patient experience,ultimately increasing the hospital’s follow-up rate and patient retention.It represents a new model to improve the hospital’s efficiency and capabilities of diagnosis and treatment as well as diagnosis and service volume.