高校图书馆用户服务中价值共创的实现机制研究——以北京大学图书馆综合服务台为例

Research on the Value Co-creation Mechanism of User Services in University Libraries:Taking the Comprehensive Service Center in Peking University Library as an Example

[目的/意义]探索高校图书馆用户服务中价值共创的具体构建机制和实施方法,以便为图书馆用户服务的可持续发展提供新的思路。[方法/过程]在梳理价值共创理念和发展的基础上,以北京大学图书馆综合服务台为案例分析对象,重点从用户支持的服务理念创新、资源整合的制度框架规划、开放融合的服务情境构建以及参与者协同的服务生态建设4个方面展开机制分析。[结果/结论 ]高校图书馆在用户服务中积极促进价值共创,能更好地满足多元用户需求,促进其服务的持续发展。

[Purpose/Significance] This study aims to explore the specific mechanisms and implementation methods of value co-creation in university library user services,providing new perspectives for their sustainable development.[Method/Process] Based on the review of the concept and development of value co-creation,this study selected the comprehensive service center in Peking University Library as a case study.It focused on four aspects:the innovation of user-supported service concepts,the planning of institutional frameworks for resource integration,the construction of open and integrated service environment,and the development of a collaborative service ecosystem among participants.[Result/Conclusion] Actively promoting value co-creation in university library user services can better meet the users' diverse needs and promote the sustainable development of library services.