某医院医务人员满意度调查与原因分析

Survey and Root Cause Analysis of Medical Staff Satisfaction in a Hospital

收集某医院2018年—2020年公立医院绩效考核满意度指标、员工调查问卷、日常访谈、各类热线反馈信息,分析医务人员满意度存在的问题及原因。建立优先改进矩阵,经过1年的持续改进,实现了医务人员满意度指标同步提升。本文探析医务人员满意度,提出合理设置医务人员满意度目标,使医务人员需求得到满足,以发挥满意度的导向和激励作用,为患者提供满意的诊疗服务。

A hospital's 2018-2020 public hospital performance assessment satisfaction indicators,employee questionnaires,daily interviews,and feedback from various hotlines were collected to analyze the problems and causes for medical staff satisfaction.A priority improvement matrix was established,and after one year of continuous improvement,the satisfaction indicators of medical staff were improved simultaneously.This paper analyzed the satisfaction of medical staff,and proposed to set the goal of satisfaction reasonably so that the needs of medical staff can be met.Play the guiding and motivating role of satisfaction so as to provide patients with satisfactory diagnosis and treatment services.