护士团结度和工作嵌入在情绪智力与组织公民行为间的中介作用

Mediating effect of nurse solidarity and job embeddedness between emotional intelligence and organizational citizenship behavior

目的探讨护士团结度和工作嵌入在情绪智力与组织公民行为间的多重中介作用,为护理管理者提升护士组织公民行为、促进组织发展提供参考。方法采用便利抽样法于2023年3—4月选取石河子市2所三级甲等医院的1021名护士为研究对象,使用一般资料调查问卷、情绪智力量表、护士间团结量表、护士工作嵌入量表及护士组织公民行为量表进行调查,并对数据进行分析。结果调查的护士情绪智力得分为(76.54±7.98)分,护士团结度得分为(75.54±8.32)分,工作嵌入得分为(75.91±11.14)分,组织公民行为得分为(97.09±8.92)分。组织公民行为与情绪智力、护士团结度、工作嵌入均呈正相关(均P<0.01)。护士团结度和工作嵌入在情绪智力与组织公民行为间起链式中介作用,中介效应为0.094,占总效应45.63%。结论情绪智力可直接影响护士组织公民行为,并通过护士团结度及工作嵌入的链式中介作用间接影响组织公民行为。提示护理管理者应注意提高护士情绪智力水平,营造和谐科室氛围,增强护士团结度及工作嵌入水平,激发护士组织公民行为。

Objective To explore the multiple mediating effects of nurse solidarity and job embeddedness on emotional intelligence and organizational citizenship behavior,and providing reference for nursing managers to enhance nurse organizational citizenship behavior and promote organizational development.Methods From March to April 2023,a convenience sampling method was used to select 1021 nurses from two grade-A tertiary hospitals in Shihezi City as the research subjects.A general information survey questionnaire,emotional intelligence scale,the colleague solidarity of nurses'scale(CSNS),nurse job embeddedness scale and nurse organizational citizenship behavior scale were used for the survey.Results The emotional intelligence score of the surveyed nurses was(76.54±7.98)points,the nurse solidarity score was(75.54±8.32)points,the job embedding score was(75.91±11.14)points,and the organizational citizenship behavior score was(97.09±8.92)points.Organizational citizenship behavior was positively correlated with emotional intelligence,nurse solidarity and job embeddedness(all P<0.01).Nurse solidarity and job embeddedness played a chain mediating role between emotional intelligence and organizational citizenship behavior,with a mediating effect of 0.094,accounting for 45.63%of the total effect.Conclusion Emotional intelligence can directly affect nurses'organizational citizenship behavior,and indirectly affect organizational citizenship behavior through the chain mediating effect of nurses'solidarity and job embeddedness.Nursing managers should pay attention to improving the emotional intelligence level of nurses,creating a harmonious departmental atmosphere,enhancing nurses'solidarity and job embeddedness level,and stimulating nurses'organizational citizenship behavior.