基于政府网站公众咨询视角的高校知识产权信息服务需求研究

Research on User Demand for Intellectual Property Information Services in Universities from the Perspective of Public Consultation on a Government Website

深度剖析高校知识产权信息服务的用户需求,有益于从需求端把握高校知识产权信息服务的发展状况和未来发展方向。文章通过对国家知识产权局网站留言咨询平台收集的用户咨询内容进行扎根理论分析,从知识产权创造、运用、管理服务和保护4个维度构建了知识产权信息服务用户需求理论模型,并对高校用户的知识产权信息服务需求特点展开详细分析。最后就我国高校知识产权信息服务的未来发展路径提出3点建议:一是拓展知识产权素养教育对象、丰富知识产权素养教育形式;二是注重知识产权人才队伍建设、建立知识产权人才内生机制;三是寻求公共服务机构间合作、探索区域协同运用促进机制。

An in-depth exploration of the services demands among university users for intellectual property information is conducive to the understanding of the development status and future direction from the demand perspective.By applying grounded theory to user consultations collected from the website of China National Intellectual Property Administration,this paper constructs a theoretical model of user demand for intellectual property information services from four dimensions:intellectual property creation,application,management,and protection.It analyzes the characteristics of intellectual property information service demands among university users in detail,and offers three suggestions for the future development of intellectual property information services in Chinese universities:1)expanding the target audience for intellectual property literacy education and diversifying its delivery methods;2)paying attention to the development of intellectual property talent teams and establishing an endogenous mechanism for intellectual property talents;and 3)seeking regional cooperation between public service agencies and exploring promoting mechanisms for regional collaboration.