从“智”到“能”:生成式人工智能助推政务服务智能化的实践理路

From“Intelligence”to“Capability”:Practical Logic of Generative Artificial Intelligence in Boosting the Intelligentization of Government Services

生成式人工智能的研究和应用为“互联网+政务服务”数字政府建设提供了智能化发展的全新成长空间。生成式人工智能可以有效克服政务服务数字技术与智能响应浅层运用和难以满足民众政务服务需求多样化的不足,具有智造政务服务机构的组织价值,智塑政务服务效能的功能价值,智联政务服务关系的合作价值。生成式人工智能在助推政务服务智能化的过程中不可避免地存在政务服务数据“数不胜数”风险、政务服务算法“黑箱纵恶”风险和政务服务算力“量均皆忧”风险,威胁政务服务系统安全、伦理规范与治理效能。政务服务从“智”到“能”是不可阻挡的发展趋势。确立政务服务智能化安全、公平、高效的价值目标,加快形成政务服务智能化顶层架构,建立健全政务服务智能化要素与产品市场,完善风险防范监控与反馈纠错体系。

Generative artificial intelligence can effectively overcome the shortcomings of shallow application of digital technology and intelligent response in government services.However,generative artificial intelligence inevitably poses risks in government service data,algorithms for government services,and computing power for government services.We should accelerate the formation of a top-level framework for intelligent government services,establish the market for intelligent government service elements and products.