山西省高速公路服务区服务能力评价及功能开发研究

Study on Service Capacity Evaluation and Function Development of Expressway Service Areas in Shanxi Province

高速公路服务区凭借其点多面广的优势,成为高速公路经济产业中最具有商业契机的结合点。但目前山西省的高速公路服务区大多处于低效能状态,如何突破高速公路辅助设施功能,利用其优势资源拓展业务功能,朝更加多元化的方向发展成为目前亟待解决的问题。围绕打造国内一流、山西特色、晋韵品质服务区发展目标,以山西省高速公路服务区为研究对象,结合服务区发展实际和运营模式,基于AHP理论建立针对性的服务能力评价模型,以实现对服务能力的精细化、系统化评价,并为服务功能的深入开发提供可行策略。旨在提升服务区经营水平和服务质量,将服务区打造成为群众出行的驿站、展示山西特色的窗口和高质量发展的载体。

The expressway service areas are many and wide,and have become the most commercially opportunistic point in the expressway economy industry.However,most of the expressway service areas in Shanxi Province are in a state of inefficiency,how to break through the function as an auxiliary facility,utilize the advantageous resources to expand the business function,and develop in a more diversified direction have become the urgent problems to be solved.Focusing on the development goal of creating a national first-class,rich in Shanxi characteristics,Jin charm and quality service area,taking expressway service areas in Shanxi Province as the research object,according to the actual development and operation mode,this paper establishes a targeted service capacity evaluation model based on the AHP theory to realize the refined and systematic evaluation of the service capacity and provide feasible strategies for the in-depth development of service functions.It aims to improve the service area's operation level and service quality,and build the service area into a station for public traveling,a window for showing Shanxi's characteristics,and a carrier of high-quality development.