满足因特网用户信息需求的人文思考

Humanistic Reflections On Meeting Internet Users' Needs

辩证地思考了因特网技术在信息交流应用中的工具理性与价值理性的问题 ,认为网络技术的工具理性帮助人类在较大程度上改善了信息交流环境与手段 ,提高了信息交流效率 ,但同时也带来了人文价值的弱化问题 ;欲改变工具理性与价值理性分离的局面 ,就应该确立正确的价值导向 ,强化法律、道德、信息素质的人文关怀作用。就因特网信息服务系统而言 ,要实现对用户的人文关怀 ,必须树立真正的用户中心理念 :从用户满意到社会满意 ,从满足用户需求到增进用户利益 ,从满足用户需求到超越用户期望 。

After analyzing tool-reason and value-reason in Internet information communication, the author suggests that the genuine user-centered idea should be reflected from four aspects: from user satisfaction to social satisfaction, from satisfying users' needs to improving users' benefits, from satisfying users' needs to bettering users' expectation, and from pricing by information providers to pricing under the guidance of users.