关于图书馆利用Chat软件开展实时参考咨询服务的探讨

Study on the Real-Time Reference Service Based on the Chat Software

文章介绍了国外图书馆利用Chat软件进行实时参考咨询服务的情况,包括起源、利用现状及发展等问题。同时根据我国的实际情况,提出了发展思路。

The paper introduces the practices of real-time reference service based on the chat software in libraries worldwide.Itdiscusses issues such as the development history,present condition and development.It also suggests the possible developmentalmethods of the real-time reference service in Chinese libraries.