台湾文官意见调查的挑战与反思

The Value Basis of Chinese Government's Social Surveying on Civil Servants in Taiwan:Challenges and Reflections

对于当代世界各国而言,文官是政府改造最重要的对象之一,对于政治中立、响应性、伦理、与行政管理相关主题的经验研究而言,文官更是一群可指认的调查对象。本文试图由台湾地区公部门首度的整体性文官抽样面访调查经验中,检讨并且累积未来公部门进行文官调查的操作知识。本研究借助"国科会"补助"台湾民主治理机制巩固之研究"两年计划的机会,于2008年初完成台湾地区公部门一般行政机关的文官面访问卷,本研究从回收的资料中,从文官与民众面访调查不同的特性出发,从抽样方法、调查拒访、替代样本等影响统计推论的议题角度,深入探讨访谈数据的推论质量问题,以贡献于循证基础的公共行政与政策的研究与实务。本研究母体为公部门一般行政机关文官,共接触3 042位受访者后完成1 962份有效面访问卷,有效回收率达64.5%。

Bureaucracy is a major object of modern administrative reform.Therefore,the attitudes and behavior of civil servants are critical to the planning,implementation and evaluation of successful reform.This paper is an effort to examine the methodological issues involved in the firstever large-scale random-sample of face-to-face surveys on civil servants in Taiwans public sector.The relevant experience and discussion concerning sampling,date collection,and date analysis are deemed important for contributing to the evidence-based research and practice for public bureaucrats and bureaucracies.