提升社会公平感,建设服务型政府——2014连氏中国城市公共服务指数调查报告

Improve Social Equity and Build Service-Oriented Government:The 2014 Lien Survey Report of Chinese Cities' Public Service Index

自2010年起,新加坡南洋理工大学已连续五年对中国城市进行公共服务质量调查和排名,并发布"中国城市服务型政府指数"报告。2014年,我们利用电话访问系统调查36个城市的25 370个居民和3 687个企业,旨在考察公众和企业对公共服务与政府管理的满意度。我们发现,中国服务型政府建设的十佳城市排名具有相当的稳定性,并从公众和企业的视角揭示了中国城市服务型政府建设有待改善的领域。本文介绍了"2014连氏中国服务型政府指数"的框架体系,分析了"2014连氏中国城市服务型政府调查"的结果,并提出了进一步推进中国服务型政府建设的对策建议。

Nanyang Technological University of Singapore has annually surveyed and tracked public service quality of Chinese major cities to release 'Lien Chinese Cities Service-Oriented Government Index' since 2010.The 2014 survey covered 36 cities and randomly telephone interviewed25,370 residents and 3,687 enterprises to gauge their satisfaction with public services and government administration.We find that the rankings of top-tier cities are substantially consistent,and we identify key areas for further improving government services.In this paper,we introduce the framework of the Index,analyze the key findings of the 2014 survey,and make policy recommendations for performance improvement.