服务、监管与技术性协同治理

Service,Regulation and Technology-Based Collaborative Governance

治理的技术化是现代国家治理体系和治理能力现代化的重要内容。本文从技术的社会和政治属性出发,以我国较早、较为广泛地将信息通信技术应用于社区治理的杭州市上城区为例,研究技术性协同治理的功能、内在张力及修复机制,研究发现提高服务效率与强化监管是技术性协同治理的两个相互依存、相互作用的功能;技术性协同治理一方面能够提高行政效率,另一方面也会加大对社会的监管,抑制社会的活力。这一矛盾根源于官僚体制试图采用技术性协同治理将不确定性问题内部化、常规化。为此,应该用人本主义来弥补技术治理的缺陷,政府同时扮演好"工程师"和"园丁"的角色,提高社区自治水平和社会治理能力。

Technology based collaborative governance is one important dimension of modern governance system.The Shangcheng District(Up Town District) in Hangzhou City is one of the urban areas that have adopted technology to drive its change.Through a careful study of the Shangcheng Effort,the authors of this paper finds that the technology is a double-edge sword that has simultaneously improved service efficiency and strengthened governmental supervision that suffocated social dynamics and citizen privacy.The root cause of such a phenomenon has come from traditional bureaucratic tendency to internalize and institutionalize uncertainties that should not have been treated in such fashion.In the future,more humanitarian approach should be incorporated into technological solutions so that the government can be both an engineer normalize,and a gardener that cultivates life.