以服务质量观为指导,促进学校的改革和发展——湖南建材高等专科学校教学改革的探索与实践

Promoting Our College's Reform and Development by the Guidance in Service Quality View——A Study and Practice of Teaching Reform in Hunan Building Materials College

高等教育服务质量观是基于高等教育服务 ,具有导向性、无形性、差异性、不可分离性等特征的基础上提出的 。

Based on the characteristics that the output of higher education of guidable ,invisible,different and inseparable,the service quality of higher education is put forward.This service quality view originated from practice achieved great success in guidance of our college's teaching reform.