摘要
归纳总结了服务型制造的管理要素,构建了由战略-环境的匹配性、产品服务系统类型、产品服务系统传递、组织服务导向以及信息化平台等五个方面构成的服务型制造的管理框架,并选取工具制造行业、电梯制造行业、物流装备制造业以及燃气热水器行业等四个行业的典型公司进行案例研究,从而验证了该框架,得出了一系列重要的结论,为制造企业向服务型制造转型提供借鉴。
The purpose of this paper is to build a management framework for service-oriented manufacturing.This framework is composed of strategy-environment fit,category of product service system,delivery of product service system,organizational service-orientation and company information platform.Case studies,which come from different industries,such as tools manufacturing industry,elevator manufacturing industry,logistics equipment industry and gas water heater industry,were conducted to validate this framework.A lot of important conclusions are found to guide the transformation from manufacturer into service provider .
作者
林文进
江志斌
余红旭
LIN Wen-jin;JIANG Zhi-bin;YU Hong-xu(Procurement and Supplier Management Department,Shanghai Aircraft Manufacturing Co.,Ltd.,Shanghai 201324,China;Department of Industrial Engineering &Logistics Management,Shanghai Jiao Tong University,Shanghai 200240,China)
出处
《工业工程与管理》
CSSCI
北大核心
2018年第6期1-7,15,共8页
Industrial Engineering and Management
基金
国家自然科学基金资助项目(71871142)
上海飞机制造有限公司管理创新课题(8315-34-03)
关键词
服务型制造
管理框架
案例研究
战略-环境匹配性
组织服务导向
service-oriented manufacturing
management framework
case study
environment-strategy fit
organizational service-orientation
