论饭店企业员工自身角色的认知

Hotel Employees' Cognition of Self Role

在知识化与管理科学化的今天,角色认知和角色扮演决定着一个人在某岗位上是否能够满足个人需求、实现个人价值。饭店业是旅游业中的重要组成部分,饭店业从业人员中基层员工的比重最大。从分析角色与行为的关系入手,解释了角色认知对行为的作用。然后分析了饭店从业人员正确的角色认知,并就如何树立正确的角色认知进行了探讨。

The cognition of one's role leads to different behaviors directly.The paper analyzed the relation between role and behavior,illustrated that the cognition of role had important effect on behavior,urged that hotel employees establish correct cognition and put forward some advices.