1Brown, Penelope,Stephen Levinson.Universals in language usage: Politeness phenomena. Questions and Politeness . 1978
2Robert B Arundale.??Face as relational and interactional: A communication framework for research on face, facework, and politeness(J)Journal of Politeness Research. Language, Behaviour, Culture . 2006 (2)
3Terkourafi,Marina.Toward a unified theory of politeness, impoliteness, and rudeness. Impoliteness in Language:Studies on its Interplay with Power in Theory and Practice . 2008
4Goffman E.Interaction ritual: essays and face to face behavior. . 1967