摘要
随着旅游业的发展,旅行社业的竞争越来越激烈,提供优质服务,最大限度地满足顾客在物质上、心理上的合理需求,是旅行社竞争实力的核心内容,也是旅行社生存与发展的根本之道。
Along with developing touring parties,competition in touring market become increasingly keener.It is the Central point of actual competition and essential importandce to subsistence and development for touring parties to provide careful service and to satiafy travelers'requirement of material,physiology and psychology.
出处
《本溪冶金高等专科学校学报》
2002年第3期49-51,共3页
Journal of Benxi College of Metallurgy
关键词
服务质量
旅行社
发展
游客
投诉
Touring party
Travelers
Bring a suit
Service
Quality