高校图书馆如何实施CS战略

How the University Library to Put CS Strategy into Practice

将企业经营管理理论中的CS战略(即“使顾客满意的战略”)引入到了高校图书馆领域。从“读者是上帝”、“员工也是上帝”两方面具体阐明了高校图书馆CS战略的内涵。提出了高校图书馆实施CS战略的4条具体措施:严把文献采购关;抓好文献检索课教学;开展各种信息咨询服务和提高工作人员的整体素质。

Customer Satisfaction (CS) strategy has been introduced into the university library from the operation and management theories of enterprise. From two aspects of that “the reader is the God” and “the staff is the God, too”, this paper expounds concretely the connotation of CS strategy of the university library. And this paper puts forward four concrete measures of practicing CS strategy in university library, which includes Checking on strictly the literature purchasing, doing well the teaching of literature retrieval course, conducting various information consultation services and increasing the integral quality of the staff members.