列车乘务员特质应对及强迫行为评定结果分析

TCSQ and MSCPOR study among the train crew

目的研究列车乘务人员中是否存在强迫行为及他们的特质应对方式。方法 采用Marks恐怖强迫量表(MSCPOR)的两个分量表即强迫行为检查清单及“特质应对方式问卷”(TCSO),对列车乘务员进行调查测试。结果通过对列车乘务员的强迫行为调查发现,列车乘务员组与对照组问差异有显著性(t=5.979,P<0.01),列车员与餐车工作人员间差异有显著性(t=-2.783,P<0.05),本次调查还发现列车乘务员消极应对方式(NC)=32.02±7.45明显高于常模21.25±7.14(t=23.30,P<0.05),而积极应对方式(PC)=34.57±6.53,也明显高于常模30.26±8.74(t=10.64,P<0.05)。结论列车乘务员中存在一定的强迫行为及应对方式存在偏激。

Objective To study the TCSQ and MSCPOR among the train crew. Methods TCSQ and MSCPOR were used in this study. Results Compared with the normal group, the train crew's value of MSCPOR was significantly higher (t = 5.979, P < 0.01) ; compared with the dinning car workers, the train crew's value of MSCPOR was quite different (t = - 2.783, P < 0.05) ; compared with the normal group, the train crew's value of TCSQ was also quite different ( tpasssive = 23.30, P<0.05; tactive= 10.64, P<0.05). Conclusion The results indicated that there were some extreme mentality among the train crew.