实时软件技术及国外图书馆使用情况调查

An Introduction to Real-time Software Technology and an Investigation on Its Usage at the Libraries in Foreign Countries

介绍聊天工具、网上会议、网络呼叫中心等几种重要的实时软件工具,及其在图书馆的 使用情况;同时对国外图书馆利用实时软件开展参考服务的情况进行了调查。

Introduces some important real-time softwares such as chat, Web conference, Web contact center, and their application at libraries, and investigates the reference service with real-time softwares at libraries in foreign countries.