摘要
本文在分析胜利通讯呼叫中心建设需求基础上,重点讨论了胜利网呼叫中心建设思路、业务实现和组网结构;以及在建设过程中应注意的问题。
This paper first analyzes the demand of call center system in shengli telecom; it discusses the way to build this construction, achieve operation and network structure emphasesly. At last, it brings forward some problem in build course.
出处
《电信工程技术与标准化》
2003年第2期77-80,共4页
Telecom Engineering Technics and Standardization
