5Battles J B, Dixon N M, Borotkanics R J, et al. Sense- making of patient safety risks and hazards [J]. HSR, 2006,41(4p2) :1555-1575.
6NHS Institute. For innovation and imporvement: Im-provement Leaders' Guides. Series 1: Process mapping, Analysis and redesign[S]. London: Department of Health,2005.
7Colligan L, Anderson J E, Potts H W, et al. Does the process map influence the outcome of quality improve- ment work? A comparison of a sequential flow diagram and a hierarchical task analysis diagram[J]. BMC Health Serv Res, 2010,10 : 1-9.
8Hall L W, Moore S M, Barnsteiner J H. Quality and nursing: moving from a concept to a core Competency [J]. Urolo Nurs,2008,28(6) :417-425.
9Ashley L, Armitage G. Failure Mode and Effects Analy sis:an empirical comparison of failure mode scoring pro cedures[J]. J Pat Saf,2010,6(4) : 210-215.
10Estorillo C, Posso R K. The reduction of irregularities in the use of "process FMEA"[J]. Int J Qual Rel Manag, 2010,27(6) :721-733.
