水环境治理PPP项目公众满意度评价

Public Satisfaction Evaluation of PPP Project in Water Environment Treatment

随着中国经济的快速发展,水污染问题日趋严重,PPP模式被广泛应用到水环境治理项目中。公众作为水环境治理PPP项目最直接的受益者和感受者,其满意程度可有效地反馈出水环境治理PPP项目的实施效果。通过问卷调查对河南省某水环境治理PPP项目进行公众满意度调研,采用层次分析法和因子分析法对问卷调查数据进行分析处理,然后采用模糊综合评价和IPA分析法对该水域的水环境治理PPP项目的满意度进行测度及分析。得出公众对于沿岸植物及景观和生活休闲感知达到了相对满意水平,监督及投诉管理、建筑构建物及附属设施和卫生清洁管理基本满意,而对于河道水体治理的满意状态一般。但水环境治理PPP项目的公众总体满意度达到基本满意,仍具有一定的发展空间。

With the rapid development of China’s economy,the problem of water pollution has become increasingly serious,and the PPP model has been widely applied to water environmental treatment projects. Public is the most direct beneficiary and experiencer of PPP project in water environment treatment,so the public satisfactory degree can effectively feedback the implementation effect of water environment treatment PPP project. This paper investigates the public satisfaction degree of a water environment treatment PPP project in Henan Province through questionnaire survey,analyzes and processes the data collected through questionnaires by using analytic hierarchy process and factor analysis method,and then adopts fuzzy comprehensive evaluation and IPA analysis method to evaluate the satisfactory degree on water environment control. It is concluded that the public satisfaction degree on coastal plants,landscapes and living and leisure perception,has reached a relatively satisfactory level;the satisfactory degree on supervision and complaint management,building construction and ancillary facilities and sanitary cleaning management reaches basically satisfied level,while the satisfaction degree of river water treatment is general.However,the overall public satisfaction degree of the PPP project for water environment treatment is basically satisfactory,and there is still space for development.