指控系统信息服务质量评价指标

Evaluation Indexes of Information Service Quality in C2 System

指控系统的信息服务质量在某种程度上决定了指控系统的效能。在分析信息质量、服务功能、服务性能等影响信息服务效果的质量要素基础上,提出了指控系统信息服务质量的评价指标。针对各指标的特点,分别设计了定量评价、半定量评价和定性评价3类评价方法,给出了典型指标的具体评价算法和步骤,并进行了详细讨论。研究结果可为指控用户开展信息服务质量评价提供理论依据和参考。

The information service quality of C2 system determines the effectiveness of C2 system to some extent.The quality elements that may influence the effectiveness of the information service were analyzed,such as information quality,service function and service performance.Then the evaluation indexes were put forward for the information service quality in C2 system.According to the index characteristics,three kinds of evaluation methods were designed including quantitative evaluation,semi-quantitative evaluation and qualitative evaluation.Furthermore,the evaluation algorithms and steps of some typical indexes were provided and discussed in detail.The results can support the C2 users to evaluate the information service quality with theory and methods.