论日本企业"以人为本"的质量管理

Analysis of Human-Based Quality Management of Japanese Enterprises

分析了中国企业质量管理中的现存问题。介绍了日本企业"以人为本"的质量管理中的三个主要方面的内容:顾客至上的质量意识、持续的质量教育培训和有效的质量激励措施;并针对中国企业质量管理中存在的问题,提出了关于吸收日本企业先进质量管理经验,深入开展"以人为本"质量管理的若干建议,以促进中国企业质量管理水平的进一步提高。

?This paper specifically analyses Japanese enterprises' quality management from three aspectsquality policy centralized on customer focus, continual quality training and effective motivation measures. It draws a conclusion that one of the main characters of Japanese quality management is humanbased, which also contributes to the success of Japanese quality management. And our Chinese enterprises can learn from those reasonable methods to improve our quality management level.