7HERZBERG F.The motivation to work [M]. New York:John Wiley and Sons, 1959:89-91.
8KANO N. Life cycle and creation of attractive quality [A]. The 4th International Quality Management and Organizational Development Conference [ C ]. Sweden : Linkoping University Press,2001:99-101.
9LARS N W,ANDERS F. Dynamics of service attributes: a test of Kano's theory of attractive quality [J]. International Journal of Service Industry Management,2005(2):152-168.
10KANO N,SERAKU N,TAKAHASHI F,TSUJI S. Attractive quality and must be quality [J]. The Journal of Japanese Society of Quality Control, 1984(2):39-48.
7HERZBERG F.The motivation to work [M]. New York:John Wiley and Sons, 1959:89-91.
8KANO N. Life cycle and creation of attractive quality [A]. The 4th International Quality Management and Organizational Development Conference [ C ]. Sweden : Linkoping University Press,2001:99-101.
9LARS N W,ANDERS F. Dynamics of service attributes: a test of Kano's theory of attractive quality [J]. International Journal of Service Industry Management,2005(2):152-168.
10KANO N,SERAKU N,TAKAHASHI F,TSUJI S. Attractive quality and must be quality [J]. The Journal of Japanese Society of Quality Control, 1984(2):39-48.
