开展全优服务 追求病人满意

Developing High Quality Services and Satisfacting of Patients

目的 :探讨现代医院开展全优服务追求病人满意机制 ,以保持医院可持续发展速度。方法 :依据现代医院管理实践 ,参考国内外有关资料研究。结果 :论述了全优服务与病人满意观念 ,现代医院服务特点 ,服务的现代理念 ,全优服务的哲学思考。结论 :病人满意是现代医院的最高标准 ,服务就是效益 ,服务从点滴做起 ,从方便病人开始 ,服务要设计 ,服务要竞争 ,服务要知识 ,服务要个性化。

Objective: Discuss the mechanism of developing high quality service for the satisfaction of the patients to keep speed of continuing development of the hospital. Methods: According to practice of the hospital management and referring the domestic and foreign research. Results: Discussing the cognition of the high quality service and satisfaction of the patients, th echaracteristics of the service in the modern hospital, modern cognition of the service, philosophy thinking of the high quality service. Conclusion: the highest standard in the modern hospital is the satisfaction of the patients, the service is benefit, do service from trivial things, suit patients' convenience, service needs design, competition, knowledge and individuality.