摘要
本文利用模糊综合评价方法从定性和定量的角度测量顾客满意度。
The customer satisfaction index can be measured by the method of the fuzzy synthesis evaluation at the angle of determining nature and fixing quantity.
出处
《包装与食品机械》
CAS
2003年第2期12-14,9,共4页
Packaging and Food Machinery
关键词
评价方法
顾客满意度
模糊综合评价
模型
customer satisfaction index
fuzzy synthesis evaluation
model
quality
