摘要本文论述了网络信息时代高校图书馆员应具有的素质和业务能力,对提高馆员的素质和业务能力作了探讨。This paper discusses the quality and professional ability which a colleg librarian in network information times should possess and improve all the time.
7[1]Danuta A. Nitecki, "Changing the Concept and Measure of Service Quality in Academic Libraries, "The Journal of Academic Librarianship,May 1996:181-190
8[2]Dawn E. Talbot, Gerald R. Lowell & Kerry Martin,"From the Users' Perspective-The UCSD Libraries User Survey Project," The Journal of Academic Librarianship, September 1998: 357-364
9[3]Susan Wehmeyer, Dorothy Auchter & Arnold Hirshon,"Saying What We Will Do, And Doing What We Say:Implementing A Customer Service Plan," The Journal of Academic Librarianship,May 1996: 173-180
10[4]Brian Quinn, "Adapting Service Quality Concepts to A cademic Libraries," The Journal of Academic Librarian ship, September 1997:359-369
