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试论用户信息服务质量的满意度 被引量:19

Library User Satisfaction Survey
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作者 王浩
出处 《国家图书馆学刊》 2003年第2期21-26,共6页 Journal of The National Library of China
基金 国家社科研究课题"信息用户服务体系的质量研究"(0 2BTQ0 18)的研究成果之一
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参考文献11

  • 1[1]Andaleeb, S.; simmonds, P., Explaining user satisfaction with academic libraries: Strategic implication. College & Research Libraries,59(2)1998
  • 2[2]Patience, L.; Andaleeb, S.; simmonds, P. Usage of academic libraries: The role of service Quality, resources, and user characteristics. Libraries Trend (Spring) 2001
  • 3[3]Edwards. V.; Brown. M., Quality in information services: Do users and librarians differ in their expectations? Library and Information Science Research 17(2)
  • 4[4]White. M. D.; Abels, E. G., Measuring service quality in special libraries:Lessons from service marking. Special Libraries 86( 1 )
  • 5[5]Hernon, P.; Calvert, P. J.; Methods for measuring service quallty in university libraries in New Zealand. Journal of Academic Librarianship 22 (5)
  • 6[6]Coleman. V.; Xiao, Y., Toward a TQM paradigm: Using SERVQUAL to measure library service. College & Research Libraries 58 (3)
  • 7谭祥金.图书馆服务评价标准初探[J].中国图书馆学报,2001,27(1):8-10. 被引量:134
  • 8[9]Patience, L.; Andaleeb, S.; simmonds, P., Usage of academic libraries: The role of service Quality, resources, and user characteristics. Libraries Trend ( Spring)2001
  • 9[10]http//lib. Washington. edu/surveys/survey2001webpages/
  • 10王建军.基于服务质量的用户满意研究[J].青海社会科学,2001(2):36-40. 被引量:7

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