顾客导向、组织创新与时基绩效关系的实证研究——以汽车行业为例被引量：1

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摘要时基绩效的中心任务一是快速响应,二是满足顾客的个性化需求。顾客导向作为一种理念或文化,并不能直接对组织时基绩效产生影响,必须借助于某些活动(比如组织创新或生产运作)来发挥对时基绩效的驱动作用。为验证顾客导向、组织创新与时基绩效三者之间的关系,本研究以我国汽车行业167家企业为调查对象进行了实证研究。研究结果表明,顾客导向对管理创新和技术创新具有显著的直接效应;技术创新对时基绩效具有显著的直接效应;管理创新通过作用于技术创新对时基绩效产生显著影响。

作者胡杨刘群慧

机构地区武汉大学经济与管理学院湖南理工学院经济与管理学院湛江师范学院法政学院管理系

出处《珞珈管理评论》 2010年第2期55-67,共13页 Luojia Management Review

基金中国博士后科学基金资助项目(项目编号:20090460995)的阶段性成果

关键词顾客导向组织创新时基绩效

分类号 F274 [经济管理—企业管理] F272.92 [经济管理—企业管理] F426.471 [经济管理—产业经济] F224 [经济管理—国民经济]

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