基于战略的流程选择层次分析法研究

Using the Analytic Hierarchy Process to Prioritize Business Processes for Reengineering Based on Business Strategy

企业流程再造(BPR)是企业战略层次的管理革命。正确地选择对战略目标起最大作用的重组流程是流程再造取得成功的基础,目前的BPR研究多把重点放在再造对流程绩效的影响,缺乏再造流程选择的科学方法。基于战略的观点,用层次分析法审视流程的再造优先级,实例表明此方法能有效指导流程再造。

Business process reengineering(BPR)is the critical analysis and radical redesign of existing business processes to achieve breakthrough improvements in performance measures from a highlevel strategic perspective. It is difficult to prioritize a set of candidate processes, which maximize the positive impact on strategic objectives. So far the problem remains one of the reasons leading to the failure of BPR because the selections of processes mainly depend on experience instead of effective system methods. Here, the analytic hierarchy process is proposed to assist in evaluating the potential of candidate processes for BPR based on the relationship between business strategy objectives and business processes. A case is given to show the validity of the method.